Before you place an order you should read these terms and conditions carefully as they contain important information about your order. By accessing and using this website (, you the customer accept these terms and conditions.

Unravel has taken every care to ensure that the photographic representation, description and specification of each product is accurate. There may-be occasions when some of the information featured on this site may contain incomplete data or inaccuracies. Colour names and photographs are for your convenience only. Because of the way in which computer screens display colours, the colour that you see may not match the actual colour of the yarn product. We are therefore unable to guarantee that the product images and descriptions you see are an accurate representation of the actual merchandise. If you notice any errors or omissions please contact us and we will correct such errors within 7 working days of receiving accurate and verified information.

If a product you have ordered is not as described, you may cancel your order and return the goods to us in an un-used re-saleable condition for a refund (please see Cancellations & Returns)

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.

The final click validating your order implies your full acceptance of these terms and it represents your ‘digital signature’.


All material on the Unravel website is copyright Unravel Knit & Crochet unless otherwise stated. Copyright is implied irrespective of whether a copyright symbol or a copyright statement is displayed.


Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information. If you are not happy with any element of this policy you should refrain from use of this website.

  1. How we collect & use your information
  2. Our privacy policy
  3. Security & Retention
  4. Contact Us
  5. Company Particulars

How we collect & use your information

Unravel collects your information in 4 principal ways which are…

  1. Unravel Website
    You can visit this site ( without telling us who you are or providing us with any personal information. However, we collect the I.P. (internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
    We use cookies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. The website’s shopping cart makes use of three cookies. The first two cookies contain information about the cart as a whole and helps the site know when the cart data changes. The third cookie contains a unique code for each customer so it knows where to find the cart data in the database for each customer. No personal data is stored within these cookies.
  2. Our Mailing List
    When you sign up to receive our newsletter, we may collect information such as your name, email address, country of origin, craft and product interests on a completely voluntary basis. We use this personal information to tailor our newsletters and to enhance our product and service offerings.
  3. Customer Service
    When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, e-mail address, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to monitor and/or improve our products or website.
  4. Placing an Order
    When you place an order, you will be asked for information that identifies you, such as your name, address, email address, telephone number and billing address. We use this information to process your order and to contact you in the event of a query on your order. We may retain this information to assist you in the future.
    Any payment information such as credit card or debit card details and billing addresses will be processed by our payment gateway provider, Paypal. We do not collect nor retain any financial information on our website.

Our Privacy Policy

Your privacy is important to us. We do not disclose customer information to any third parties. We use personal information only for the original purpose for which it was given. Registered customers will be emailed by Unravel from time to time, with news about Unravel unless they opt out of this service.

You are entitled to request a copy of any of your personal data stored by us at any time.
All personal information is collected, processed and stored in accordance with the Data Protection Act 1988 and the Data Protection (Amendment) Act 2003.

Security and Retention

This site has security measures in place to protect the loss, misuse and alteration of the personal information we retain. Unfortunately, no data transmission over the internet is completely secure. As a result, while we attempt to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. By consenting to these terms and conditions you hereby acknowledge and agree that you transmit such information to us at your own risk.

Acquisition or Change of Ownership
In the event that the Website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Changes in our Privacy Policy
Unravel may change its Privacy Policy from time to time. As and when changes are made to this Privacy Policy, we will notify users who have given us permission to do so. We will post any changes in this section, so be sure to check back periodically. Please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Contact Us

If you have any questions or concerns in relation to our privacy policy or the security practices of this site, please do not hesitate to contact us.

Company Particulars

Unravel Knit & Crochet is a company registered in Ireland – Reg. No. 426649.

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